What are cookies?

Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Like most websites, the Debouge Tech website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse the website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website.

Information collected

Some cookies collect information about browsing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.

Google Analytics
When someone visits debouge.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Email news
We use a third party provider, MailChimp, to deliver our customer emails and e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our Debouge Tech branded emails. For more information, please see https://mailchimp.com/legal/privacy/

Raise a ticket
A third party service from Samanage is used to provide functionality for our customers to be able to raise a support ticket from our website. This service portal that has been specifically developed for incident management and requires the IP address of visitors to the website to deliver this service. To find out more visit https://www.samanage.com/privacy-policy/

Remote support
Debouge Tech uses a third party service from LogMeIn to provide customers with “Rescue” remote support. This software allows us to connect to our customers’ PC, Mac, Ios and Android to see the problem they are having on their device, on-screen, as if through the customers’ eyes. This helps us to solve the problem seamlessly and securely through remote support. In order to deliver this service LogMeIn processes information generated through use of the Service, either entered by you or others who use the Services with you (for example, schedules, attendee info, etc.), or from the Service infrastructure itself, (for example, duration of session, use of webcams, connection information, etc.)  LogMeIn may also collect usage and log data about how the services are accessed and used, including information about the device you are using the Services on, IP addresses, location information, language settings, what operating system you are using, unique device identifiers and other diagnostic data to help support the Services. For more information visit https://www.logmeininc.com/legal/privacy

Security and performance
Debouge Tech uses a third party service WordFence to help maintain the firewall security and performance of our website. To deliver this service it processes the IP addresses of visitors to the website.  To find out more visit https://www.wordfence.com/privacy-policy/

Vimeo and YouTube
We embed videos from our official Vimeo channel and YouTube channel using their respective privacy-enhanced mode. This mode may set cookies on your computer once you click on the Vimeo or YouTube video player, but they will not store personally-identifiable cookie information for playbacks of embedded videos. Read more about how this works in Vimeo’s Privacy Policy: https://vimeo.com/privacy or by visiting YouTube’s embedding videos information page.

The website uses WordPress content management system.  WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see https://wordpress.org/news/2018/05/wordpress-4-9-6-privacy-and-maintenance-release/

Third party websites & ‘share’ tools

On certain pages of the Debouge Tech website, cookies from third party websites are used. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Please be aware that Debouge Tech does not control and is not responsible for all websites that are referred to or linked from the website, and that use of your personal information on these websites is not subject to this Cookies Policy.

Managing cookies

If cookies aren’t enabled on your computer, it will mean that your user experience on the Debouge Tech website will be limited to browsing and researching.

What are cookies used for?

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of our website and services, particularly in relation to site navigation and remote access IT support services.
  2. To enable Debouge Tech to collect statistical information about the use of the website, including to monitor the success of campaigns.  Google Analytics cookies allow us to measure and analyse how our customers navigate the site, to help us improve both its functionality and your online experience.Google will store this information. For more information please see Google’s privacy policy at: http://www.google.com/privacypolicy.html

How do I disable cookies?

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. The “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

How to disable cookies on a per browser basis
How to change your cookie settings in Firefox
How to change your cookie settings in Internet Explorer
How to change your cookie settings in Google Chrome
How to change your cookie settings in Safari (OS X)
How to change your cookie settings in Safari (iOS)
How to change your cookie settings in Android

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Debouge Tech user experience that we pride ourselves on providing our customers.

Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.